At Polifoods, we aim to deliver your favorite healthy products quickly, safely, and efficiently.
We work hard to ensure that your orders reach you fresh, intact, and on time — because your trust means everything to us.

1. Delivery Timeline

We deliver all across Pakistan.

• Standard Delivery: 3–5 working days for most major cities.

• Remote Areas: 5–7 working days, depending on courier availability and distance.

Note: Orders placed on weekends or public holidays are processed the next working day.

2. Order Processing

• Orders are processed within 24-48 hours after confirmation.

• Once shipped, you will receive an email or SMS notification with your tracking details.

• Please ensure that your address and contact number are accurate to avoid any delays in delivery.

3. Delivery Partners

We partner with trusted courier services across Pakistan to ensure safe and timely delivery.
All orders are carefully packed and sealed to maintain product quality during transit.

4. Delayed Deliveries

While we strive to deliver within the promised timeframe, delays may occasionally occur due to:

• Weather conditions

• Courier or logistic issues

• Public holidays or unforeseen circumstances

If your order hasn’t arrived within the expected time, please contact us and we’ll help track it right away.

5. Order Tracking

Once your package is dispatched, we’ll share a tracking number via email or SMS.
You can use it to monitor your order status through the courier’s website or by contacting our support team.

6. Damaged Packages

If you receive a damaged or tampered package, please do not accept the delivery and contact us immediately with photos or videos.
We’ll investigate and send a replacement or refund based on your situation.

7. International Shipping

Currently, Polifoods.pk ships only within Pakistan.
International delivery options will be added soon as we grow our network.

8. Contact Us

For any shipping-related queries, feel free to contact us: at care@polifoods.pk

We’re here to make sure your order arrives on time, in perfect condition, and with the care you deserve.